Tag Archives: Brand equity

Building Personal Brand Equity on LinkedIn: What Today’s Digital Networkers Should Avoid

Building Personal Brand Equity on LinkedIn: What Today’s Digital Networkers Should Avoid

I recently wrote a blog post for Pacific Bridge Marketing out of the Washington, D.C. area in which I discussed 10 things that people using LinkedIn to build their own personal brand equity should avoid doing.

What we do and say online can impact what others think of us.  If we as professionals don’t conduct ourselves correctly online, especially on social media sites, we could miss out on job opportunities and promotions or in the worst case scenario, lose our job.  Building our personal brand equity is a process and requires that we know how to use online tools like LinkedIn correctly.

Below are a handful of the things we should avoid doing on LinkedIn specifically in order to correctly build our personal brand equity:

  • Inappropriate Connection Requests
  • Being a Spammer
  • Posting Uneducated Updates or Comments
  • Having Generic Recommendations
  • Making Last-Minute Connections

Read the full article here to learn more.

More on personal branding and building personal brand equity here.

Happy Linking!


Posted by on March 7, 2013 in New Media


Tags: , ,

Making Powerful Connections with Consumers Online

Connecting-customersThe bottom line mission of any brand is to build lasting relationships with their customers.  Is there really anything else a company wants than to have repeat business from loyal customers?  There are 2 reasons for building lasting relationships: 1) A lasting relationship is more profitable than beginning a new one and 2) a lasting relationship is how brand equity is built.  Brand equity is the intangible value that a brand holds in the mind of the consumer.  A brands equity depends on 2 things: 1) how aware the consumer is of the brand and 2) how positive the consumer is about what they know about the brand as perceived by its image, identity etc.  If a brand is able to build a lasting relationship with a customer, the customer will end up being very aware of the brand and will usually hold a positive perception of the brand.  The more relationships of this nature the higher the brand equity.

Building a lasting relationship requires the brand to offer a message and a product or service that the consumer identifies with; a message and product that inspires or reflects their lifestyle.  In order to inspire or reflect the lifestyle of the consumer, the brand itself has to live the same lifestyle.  Conveying a brands lifestyle is primarily done through its voice and corresponding visuals.  A brands voice and visuals work to convey a brands character, image and identity, which are the outward expression of a brands lifestyle.

What is voice and how is it established?  Brand voice is exactly as it seems.  It’s what the brand sounds like in written form and even spoken form.  To establish a brands voice 4 things need to be considered:

  1. What is the character or persona of the brand?  Is the brand friendly, warm, playful, professional, or…?
  2. What is the tone that the brand should have in its written and verbal communications?  Should the tone be personal, honest, scientific, humble, or…?
  3. What type of language should the brand use in its communications?  Is its language complex, serious, simple, fun, whimsical, or…?
  4. What is the purpose of your brands communications?  Is the purpose of the brands communications to engage, entertain, inform, educate, or…?

Visuals, like voice are a powerful means to conveying a brands lifestyle to the consumer.  Visuals can be even more powerful than voice though because they are an embodiment of the brands voice; they show what the voice wants to say.  It can be very effective to show what the brand wants to say even before the consumer reads what it wants to say.  This is why some ads that employ the right visual content are more effective than those that rely more so or solely on verbal content.

Take for example Dave Thomas, founder of Wendy’s hamburger restaurants.  There is a reason he starred in nearly every Wendy’s commercial up until his passing.  Dave Thomas was a visual representation of the voice of Wendy’s.  He was a friendly character (character) that was honest and personal (tone), who spoke simply (language) to educate (purpose) the consumer about Wendy’s.  Below is a Wendy’s commercial with Dave Thomas to illustrate the point.


The most effective way to demonstrate a brands lifestyle to its target audience in an attempt to build a lasting relationship with them is to place ads that use both the brands voice and visuals in the places the target audience spends its time.  What types of media does the average consumer consume these days? According to a 2011 study, 56.5% of the media used by 5 different generations (Baby Boomers, Generation X, Adult Millennials, Teen Millennials and iGen) is offline media.  This includes radio, movies on a TV, TV, console games, personal media players, newspapers, magazines, books and music that is not on a radio.  The other 43.5% of media used is online media.  This includes news and information, Facebook, entertainment, videos, games and shopping.  This information concludes that using offline media would be the most effective for getting a brands message across because of reach, but which type of media is more involving in order to draw the consumer in and have them spend more time with the brand in order to be more influenced by its message, offline or online media?

It’s been said that online media, specifically new media such as websites, social networks, blogs, microblogging platforms, and mobile apps allow both the brand and the consumer a literal voice in a media cluttered world.  These tactics allow a brand to more fully demonstrate their voice and employ the use of strategic visuals as well as converse about the brand with the consumer directly, all of which allows the brand to become more live, personal and human in the eyes of the consumer.  By being more human the brand is more relatable and relevant to the consumer.  Being more relatable and relevant gives the consumer a reason to spend more time with the brand online and be affected by its message more frequently, likely leading to action on their part.  In essence, the brand can more easily convey the lifestyle it’s trying to create or reflect through online media.

A company that excels in the use of new media to create lasting relationships with its customers is Threadless.comThreadless is an innovator in t-shirt marketing and sales.  The company mainly makes trendy and quirky t-shirts whose designs are 100% crowdsourced from a large group of loyal designers who are also their loyal customers.  All of the designs are submitted by the consumer and all of the shirts sold on are there because the consumer voted to have them there.

Threadless is essentially a maker of makers; a creator of creators.  It’s a company that wants to consistently offer something new and unique and its patrons are the same in that they want to create what’s new and unique.  Both the designers and the voters end up creating the new and unique stuff that Threadless ends up selling.  This 100% crowdsourcing model is what helps perpetuate the Threadless lifestyle and the corresponding lifestyle of the consumer.

How does new media come into play in selling the Threadless lifestyle?  The only physical presence Threadless has is a single storefront in Chicago.  The company solely uses new media to spread its voice and associated visuals (the visuals are mainly pictures of the newest trendy and quirky shirt designs).  They have an online forum for designers and fans alike to connect; a blog that covers news and happenings at Threadless, a YouTube channel featuring news and funny employee and designer videos and social networking site such as Google+, Twitter and of course Facebook, all of which are used to promote the opportunity to submit designs and vote on them.  Most of these tactics are the best available for conveying a brands voice and including appropriate visual content which as mentioned previously helps in conveying a brands lifestyle.

For Threadless, the lifestyle they sell, sells the products more than the products sell the lifestyle.  This is because the consumer gets to have a say in what Threadless creates.  By being part of the creating of Threadless’s inventory, Threadless can almost be sure that the consumers who made the designs or voted on them will also buy the t-shirt they voted on or designed.  The creation process created the consumption.

Although the products themselves could in fact sell the Threadless lifestyle, it’s probably less likely because it’s less likely that a person who doesn’t know how to design will end up designing a shirt after they buy one from Threadless (becoming a maker or creator because of the product they bought).

Leave a comment

Posted by on March 14, 2012 in New Media


Tags: , , , ,

Facebook or Twitter for Building Brand Equity – Which Should I Use?

Twitter and Facebook logos

Every brand is valued in 2 ways: 1) by the tangible brand value it holds in the form of revenue (Coke Classic revenue vs. Diet Coke revenue vs. Coke Zero revenue etc.) and 2) the intangible brand value it holds in the mind of the consumer, also known as brand equity.  A brands equity depends on 2 things: 1) how aware the consumer is of the brand and 2) how positive the consumer is about what they know about the brand as perceived by its image.  The consumer’s level of awareness of the brand is evident by 1) how well the brand is recognized by the consumer and 2) how well the brand is recalled when the consumer needs what it does.   A consumer’s perception about the brands image is reflected in 1) the attitude they hold toward the brand and 2) how well the consumer perceives the brand to fulfill the purpose it intends to fulfill plus any other perceptions that can be scaled positive or negative.  These metrics indicate a brands equity can be high, low or anywhere in between.  It depends on the consumer.

A brands level of equity is what drives purchase, repurchase, brand loyalty etc.  A brand with high equity will have a high number of purchases, repurchases, loyalty etc.  Social networks such as Facebook and Twitter are what help drive much of a brands equity these days in what marketers call “many to many” marketing.  Many people talking about brands to their many friends through social media.  The infographic below shows how Facebook and Twitter stack up against each other, which is helpful in deciphering how each can be used to build brand equity.

Branding and Social Media Statistics – How People Are Interacting With Brands Online
Source: AYTM Market Research

Based on the infographic, Facebook is the better platform for building a brands equity.  Seventy-four percent of Facebook’s 845 million active users use the site daily where only 35% of Twitter’s 100 million active users do.  Fifty-eight percent of Facebook’s users have “liked” a brand where only 29% of Twitter users are “following” a brand (for those who don’t know, “liking” and “following” are synonymous).  And though Facebook and Twitter are close in their number of users who mention brands in their posts (42% of Facebook users and 39% of Twitter users respectively), Facebook users are more likely to share someone else’s post about a brand than Twitter users are (41% vs. 29% respectively).

How does all this relate to building brand equity?  Facebook has more users who use the site more often, are posting more messages about the brands they like and recirculating messages about the brands their friends like more often.  Because of this, Facebook users are exposed more often to a brands messages, logos, positive press, customer success stories, promotions, discounts, events and of course what one’s friends feel about the brand which all influence the consumers knowledge of and perception of the brand.  This frequency and depth of brand engagement compounded with the persuasiveness of one’s social contacts is what creates brand recognition, stimulates brand recall, promotes a positive brand attitude and a positive perception of how the brand is fulfilling on its promises.

As a side note, according to the infographic, the majority of posts about brands on both Facebook and Twitter are positive rather than negative and positive information spread by friends is remembered better than negative information.  The sheer number of users Facebook has and their level of activity on the site mean that those positive posts cover more ground, making Facebook an essential tool for building brand equity.

If your company doesn’t have a Facebook account, consider getting one.

1 Comment

Posted by on February 20, 2012 in New Media


Tags: , , , , , ,

%d bloggers like this: